Ugly Duckling Ventures is betting that ecommerce customer support can be automated without losing the human touch, writing a $1.3M pre-seed check into Wilmo.ai. The startup, which has built an AI-powered support platform for online retailers, will use the capital to continue developing its product.
Wilmo.ai’s pitch is straightforward: give every consumer the best possible support, at scale. The company’s LinkedIn presence shows a team of over 2,500 followers, but the real test will be whether its AI can handle the messy, unpredictable questions that come with online shopping-and whether merchants see enough value to pay for it.
















