Vinod Khosla and Khosla Ventures are betting big on Scaled Cognition, leading a $100.0M Series A round for the AI customer service startup. The substantial capital infusion will fuel the company's mission to deliver "Super-Reliable Intelligence" that ensures customer interactions are consistently accurate and aligned with brand standards.
Scaled Cognition aims to tackle the pervasive issue of AI "hallucinations" by deploying a frontier model specifically designed for customer service. Its platform builds and runs AI agents at scale, verifying every response against policies to provide customers with verified answers, not just best guesses.














