Fusion CX has acquired SkyCom BPO for an undisclosed amount. This corporate acquisition sees Fusion CX expanding its operational capabilities and geographic reach within the competitive business process outsourcing (BPO) sector. SkyCom BPO specializes in BPO services, seat leasing, and unique hybrid programs, operating nearshore call centers in El Salvador and Guatemala. The company is known for its bilingual services, catering primarily to the United States market, and holds certifications including PCI DSS compliance.
The acquisition is a strategic move for Fusion CX, aiming to capitalize on the growing demand for nearshore outsourcing solutions in Latin America. SkyCom BPO’s established presence in Central America provides Fusion CX with a direct entry into a region increasingly favored for its proximity to the US and its skilled bilingual workforce. This integration is expected to enhance Fusion CX's service offerings, particularly in delivering flexible and compliant customer experience solutions.
Expected synergies from this transaction include an expanded service portfolio for Fusion CX, incorporating SkyCom’s specialized hybrid models and seat leasing options. The combined entity will leverage SkyCom’s expertise in adapting to diverse client needs and its robust compliance framework, which includes partnerships with Avaya, Cisco, HP, and Microsoft. This move is anticipated to strengthen Fusion CX's ability to provide comprehensive, high-quality BPO services across a broader geographical footprint.
Looking forward, the integration of SkyCom BPO’s operations is set to bolster Fusion CX’s competitive standing in the global BPO market. The combined entity will be better positioned to meet the evolving demands for efficient, bilingual, and nearshore outsourcing, offering clients a more diversified and robust set of solutions.