Freshworks has announced an agreement to acquire Robusta Dev, an AI-powered incident intelligence platform designed to investigate technology disruptions, identify root causes and recommend remediation actions. The purchase price was not disclosed in the sources.
According to the source, the move is expected to strengthen the capabilities of Freshservice, Freshworks' IT Service Management (ITSM) platform, helping IT and engineering teams resolve incidents more efficiently.
The source describes Robusta's technology as automating the analysis of technology disruptions and helping identify their underlying causes. It says actionable insights are surfaced directly within incident workflows, helping teams move from detection to remediation. The technology is described as designed for large production environments where reliability issues can quickly translate into revenue losses.
The source also states that, combined with platforms such as FireHydrant, the broader ecosystem aims to help IT and engineering teams streamline incident management. It says Robusta is built to analyse large volumes of operational events without requiring teams to investigate each event individually, helping address the cost and complexity of AI-driven troubleshooting.
The source frames the deal against a broader trend of enterprises becoming increasingly dependent on digital infrastructure, where even brief technology disruptions can affect customer experience, business continuity and revenue. It says AI-powered incident intelligence could help organisations reduce investigation time, improve reliability and free engineering teams to focus on higher-value work, and that the acquisition reflects a wider enterprise technology trend of embedding AI agents directly into operational workflows rather than using AI solely as a standalone assistant.