Freshworks has agreed to acquire Robusta, an Israel-based AI startup, to strengthen its IT operations platform, Freshservice. The deal stage is announced; the companies have announced an agreement but the acquisition has not been completed.
The financial terms of the acquisition remain undisclosed.
Robusta uses AI-driven incident investigation technology to identify root causes of outages and suggest fixes. According to the announcement, integrating Robusta directly strengthens Freshservice, enhancing how IT disruptions are managed and resolved.
Freshworks is a software-as-a-service company. On the financial front, Freshworks posted 16% year-over-year revenue growth to $237.4 million for its second quarter ended June 2026, alongside a GAAP net profit of $3.2 million, recovering from a $1.7 million net loss in the same period last year.