Five9 has agreed to acquire Level AI for approximately $325 million in cash, according to a LinkedIn post reporting the deal. The transaction was announced, not completed.
Level AI provides applications for quality management, agent coaching, conversational analytics and customer service automation. The post's author describes Five9 as having a gap in its AI offering and says Level AI helps fill it with these applications.
According to the post, Five9 plans to make Level AI's applications available within the Five9 Genius CX Platform and as standalone solutions for enterprises using other CX platforms. The author says this gives Five9 a way into accounts without requiring customers to replace their contact center first.
The post also notes that Five9 was named a Leader in the 2026 Gartner Magic Quadrant for CCaaS. The author frames the deal as part of a broader acquisition wave in which contact-center-as-a-service and CRM providers are buying AI capabilities, citing NiCE's acquisition of Cognigy as a comparable move, and says such deals are accelerating the convergence of CCaaS, CRM and AI.