Aviacontact BPO Acquired by CCI Global to Boost Travel Support

CCI Global has acquired Aviacontact BPO for an undisclosed amount.

This corporate acquisition brings Aviacontact BPO, a specialized provider of BPO support for online travel companies, under CCI Global's ownership.

Aviacontact BPO is known for offering 24-hour, multilingual customer support and back-office services to clients in languages including English, German, Russian, Ukrainian, French, Italian, Spanish, and Portuguese, delivered by professional staff and advanced technology.

Aviacontact BPO's core offerings span comprehensive customer support, front-line and back-office operations, social media management, and specialized OTA back-office and GDS solutions.

Their expertise includes managing booking, cancellations, refunds, online payment fraud analysis, and B2B travel and hospitality services.

The company also operates major GDS platforms such as Amadeus and Galileo, further solidifying its niche in the travel industry.

Aviacontact maintains operational sites across Ukraine and in Bulgaria, providing geo-diverse capabilities.

This acquisition is strategically important for CCI Global, aiming to significantly enhance its service portfolio and market reach.

By incorporating Aviacontact BPO's deep specialization in the online travel sector, multilingual capabilities, and established operational infrastructure, CCI Global is positioned to expand its vertical expertise.

The move provides CCI Global with immediate access to Aviacontact BPO's advanced GDS solutions and extensive experience in managing complex travel-related back-office processes, which complements CCI Global's broader service offerings.

Expected synergies include leveraging Aviacontact BPO's dedicated travel industry focus and multilingual talent pool to deliver more specialized and comprehensive BPO solutions to a wider client base.

The combined entity will benefit from operational efficiencies and an expanded geographical footprint, particularly in Eastern Europe.

This integration will enable the acceleration of service innovation and the delivery of enhanced value propositions to clients seeking robust, specialized BPO services in the dynamic travel sector.

The combined entity is poised to offer unparalleled support and operational excellence for online travel agencies globally.